Networker FAQ

How secure is the system?

Our servers are hosted at facilities with UPS protected power supply and diesel generators; redundant environmental control systems, inert gas fire suppression, internal and external CCTV cameras and security doors.

The location is a secure and controlled environment, ideally suited to mission and business critical services.

Can we host a system ourselves on our own premises?

Yes, larger organisations that wish to host their own instance of Networker can do so. Please contact us on 01249 446500 or email sales@rfl-networker.co.uk to discuss further.

Can I expand the service to include VOIP at a later date?

Yes, there are three options for Networker. These are Networker Basic, Networker with Group-based telephony and Networker with full VOIP PSTN integration. Customers are able to upgrade their service at anytime.

What service levels do you operate?

The service has a 99.9% guaranteed uptime. Our standard service desk operates from 9-5:30 Monday to Friday excluding Bank Holidays, an extended 24/7 service is also available if required for an additional charge. A full SLA is available on request.

What is the pricing structure?

Basic Networker is priced on a per seat basis with a standalone charge for installation and set-up and optional charges for training. Please contact us to discuss your requirements in more detail.

We are very interested, but would like to run a trial first. Is this possible?

Yes, paid for trials can be arranged for a minimum of 5 and maximum of 20 seats. Trials can range from 1 week to 3 months dependent on requirements. Pricing is available on request.

I have used social networking products before and received spam, is this a problem with Networker?

No, Networker is a closed system. No one can IM spam to you unless you authorise them. Security is an integral part of the Networker solution.

Can I use Networker for Video Conferencing?

This is available and will be an integrated option as part of a free upgrade in Q4 2010. Video is bandwidth hungry and hence the performance is related to the communications you have to your laptop/PC.

I use Networker with my Apple Mac can I use it with my iPhone as well?

iPhone integration is part of our roadmap and we are working on an app. At the moment Networker can be used on any smart phone running Windows mobile or better.

Can Networker be integrated with our existing IP PBX?

Yes, RFL are able to develop an interface and provide functionality with a range of PBX equipment.

What happens if I lose connectivity in my office when I am using your VoIP in the cloud service?

The VoIP system will automatically fail over onto a second comms connection. This can either be a leased line or mobile. If you have a second office, the reception function can quickly be transferred to this location.

Networker™